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Payment What forms of payment do you accept? How can I place an order through this Web site on my agencies Net 30 account? Exchanges and Returns How can I obtain a Return Authorization (RA) number? Can I return product which has been opened? Delivery How soon will my order be shipped? Can all products be shipped with expedited shipping? Special Orders I need an item that isn’t listed on your Web site. Can I purchase it from you? Order Related Questions Where can I find my order status? How do I cancel or modify an order I placed through this Web site? Can I take or export Forensics products outside the country where my order was shipped? Payment What forms of payment do you accept? We gladly accept purchase orders from all public agencies (U.S. government, cities, counties, states, colleges, hospitals, etc.). Orders to public agencies will be billed at Net 30 days upon shipment of merchandise, with payment due 30 days from the invoice date. Non-Government customers interested in obtaining open account must complete a credit request form and fax it to (800) 588-0399 or (904) 741-5407, or mail it to the following address: Forensics Source 13386 International Parkway Jacksonville, FL 32218 United States In addition, we also accept payment through Visa, Mastercard or American Express, or a check or money order mailed with your order. Returned checks will be subject to a $25 service charge. How can I place an order through this Web site on my agencies Net 30 account? New ForensicsSource.com website accounts must go through a one-time verification process to activate the Open Account option. If you would like the Open Account option activated, contact our Customer Service Department by phone or e-mail from the e-mail address used on your account. Exchanges and Returns How can I obtain a Return Authorization (RA) number? If you would like to return an item, for any reason, simply contact our customer service department within 90 days of your original order. Please be prepared to provide us with your original order number, which is printed on both your packing slip and invoice. Once processed, you will be issued a return authorization (RA) number. Contact Our Nearest Customer Service Department: United States Tel: (800) 852-0300 or (904) 485-1836 Fax: (800) 588-0399 or (904) 741-5407 Office Hours: 8:00am to 5:00 p.m. EST (GMT -5) Switzerland Tel: +41 (0) 71 726-7979 Fax: +41 (0) 71 726-7978 Office Hours: 8:00 to 5:00 p.m. (GMT +1) When returning goods, please write your return authorization number on the outside of the box and ship to: U.S. Offices: Forensics Source ATTN: Receiving 13386 International Parkway Jacksonville, FL 32218 European Offices: Armor Forensics International ATTN: Returns Espenstrasse 139 CH-9443 Widnau Switzerland Can I return product which has been opened? Yes. However, products which are not in resellable condition will be subject to a 10% restocking fee. How soon will my order be shipped? Most orders ship from our warehouse within 2 business days. Shipments outside the United States may require additional time, depending on the type of product ordered and the final destination. Contact our Customer Service Department for a delivery estimate. Orders within the lower 48 States are subject to our standard shipping table (see below). Oversized and hazardous items may incur additional shipping charges. If you are outside the United States or in Alaska or Hawaii, please contact our Customer Service Department for a shipping quotation. Standard Shipping Charges (within the lower 48 States)
Can all products be shipped with expedited shipping? In general, most products can be shipped next day or 2nd day air. However, please note that some items require additional hazardous material charges. Please contact our Customer Service Department if you have any questions regarding these charges. I need an item that isn’t listed on your Web site. Can I purchase it from you? We try to carry any item you may need. However, we understand that you may have special requirements. If you need a specialized piece of equipment or would like a customized kit, please contact our Customer Service Department. With access to hundreds of suppliers around the world, there is a good chance that we can obtain the items you need. Please note that special order items are sold on a non-returnable basis. Order Related Questions Where can I find my order status? Order status can be obtained through our easy-to-use Order Tracker. In addition, you can contact our Customer Service Department for additional order details. How do I cancel or modify an order I placed through this Web site? We will gladly help you modify or cancel your order. We strive to ship all orders as soon as possible. Provided the order has not entered the shipping process, your order can be modified at any time by contacting our Customer Service Department. If the order you wish to modify or cancel has already entered the shipping process, it cannot be cancelled. However, you may return the item subject to our Return Policy. Can I take or export products I’ve purchased outside the country where my order was shipped? Some products sold through this Web site are controlled by the U.S. Department of Commerce and cannot legally leave the United States without an export license. Failure to obtain a proper export license can result in heavy fines and possible imprisonment. If you are considering exporting or taking any amount of product purchased through the Forensics Source Web site outside the United States, for any purpose, please contact our Customer Service Department to determine if a valid export license is required. We will be happy to assist you in the license application process. We obtain all necessary licenses for orders shipped directly from our facilities to a destination outside the United States. |
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